Refund policy
Last Updated: 12/03/2026
This Returns & Refunds Policy describes the conditions under which customers may return products purchased through the website www.tedco.ai and request a refund from Ted&Co SAS.
By purchasing a product through the website, you agree to the terms described in this policy.
1. Company Information
Products are sold by Ted&Co SAS, a company organized under the laws of France with its registered office located at 100 rue Saint-Dominique, 75007 Paris, France.
For questions regarding returns or refunds, customers may contact Ted&Co at hello@tedco.ai.
2. Right of Withdrawal
Customers who purchase products through the website have the right to withdraw from their purchase within fourteen (14) days from the date on which the product is delivered.
To exercise this right of withdrawal, the customer must notify Ted&Co of their decision to return the product within the fourteen-day withdrawal period. Notification may be sent by email to hello@tedco.ai.
The returned product must be shipped back to Ted&Co within a reasonable time following the withdrawal request and according to the return instructions provided by Ted&Co.
3. Return Shipping
Ted&Co covers the cost of return shipping for eligible returns made within the withdrawal period. Once a return request has been approved, Ted&Co will provide instructions for returning the product.
Customers must follow the return instructions provided by Ted&Co to ensure that the return shipment is properly processed.
4. Condition of Returned Products
Returned products must be returned in good condition and must not be damaged. Customers are responsible for ensuring that the product is packaged carefully to prevent damage during return transport.
If the returned product shows signs of damage resulting from misuse or improper handling after delivery, Ted&Co reserves the right to reduce the refund amount or refuse the return to the extent permitted by applicable law.
5. Refund Method
Once the returned product has been received and inspected, Ted&Co will process the refund.
Customers may choose between receiving a refund to the original payment method used for the purchase or receiving store credit for use on the Ted&Co website.
Refunds will be issued within a reasonable period after the returned product has been inspected and approved.
Payment processing times may vary depending on the payment provider.
6. Damaged or Defective Products
If a product arrives damaged or defective, customers should contact Ted&Co as soon as possible at hello@tedco.ai.
In such cases, Ted&Co may request photographs or additional information in order to evaluate the issue and determine the appropriate resolution. Where a manufacturing defect is confirmed, Ted&Co may repair or replace the product or provide a refund in accordance with the applicable warranty.
7. Limited Production Batches
Certain Ted&Co products may be produced in limited batches. The first production batch of Ted, Smart Teddy is limited to three hundred (300) units.
While the right of withdrawal remains applicable under this policy, product availability for replacements may be limited if the production batch is sold out.
8. Refund Processing
Refunds are processed only after the returned product has been received and inspected by Ted&Co. Ted&Co reserves the right to verify that returned products correspond to the original order before issuing a refund.
If the refund is issued to the original payment method, the time required for the funds to appear in the customer’s account depends on the policies of the payment provider.
9. Abuse of the Return Policy
Ted&Co reserves the right to refuse returns or refunds in cases of abuse of this policy, including repeated returns or evidence of misuse of the product.
Nothing in this section limits any consumer rights that may apply under applicable law.
10. Changes to this Policy
Ted&Co may update this Returns & Refunds Policy from time to time. Updated versions will be published on the website www.tedco.ai.
Continued use of the website and Services after the publication of an updated policy constitutes acceptance of the revised policy.
11. Contact
For any questions regarding returns, refunds, or exchanges, customers may contact: